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Citizens Advice Bureau Wimmera-Mallee
Community Information Network
Horsham Information Services
Home Contact Us Mission Statement Code of Ethics Privacy Policy
Outreach Service Wimmera Mallee
  About Us — Citizens Advice Bureau Wimmera-Mallee  is an autonomous independent body, providing a free confidential, impartial information and referral service to any person or organisation. It is a service available to all sectors of the community without discrimination or bias.

Philosophy and Aims — We aim to connect people with the wide variety of information and services available to them.

Information is only as good as people’s access to it.

The Citizens Advice Bureau Wimmera-Mallee is a community based organisation that is:

· Professional in approach

· Caring in nature

Empowering People in the Decision Making Process We respect enquirer’s right to make their own decisions. Clients are provided with the relevant information or referral to enable them to come to their own decision in an informed manner.

Areas Covered

· Personal

· Legal

· Consumer

· Family

· Financial

· Leisure

· Health and Well-being

· Accommodation

· Neighbourhood issues

Services Include

· Free Information

· Free Tax Help

· Assistance in filling in documents

· Referrals for professional help

Examples of Enquiries Received

· Dispute with neighbours;

· Assistance with an abusive partner;

· Local further education classes;

· Disposal of unwanted baby furniture;

· Emergency relief;

· Consumer issues;

· Anger management classes;

· Marital difficulties;

· Advice on buying a house;

· How to have a baby christened;

· Importing food;

· Assistance for a victim of crime;

· Bushwalking Clubs;

· How to object to rating valuation;

· Diagnostic hearing test;

· Paying tax by instalments;

· Lost Visa from India;

· Leaking sewerage pipes;

· Legal status of de facto relationship;

· Laws for operating markets;

· Working permits for overseas visitors;

· Emergency accommodation;

· Organ donation;

· Complaint about faulty white goods;

· Are wills valid in other states if you shift;

· Drought relief;

· Building permits;

· Wage claims;

· Unfair dismissal's;

· Permit applications


Service Overview and Service Objectives

· To gather and store data on community programs and community based services;

· To maintain the highest level of accuracy and quality of stored data, given available resources;

· To make available data and information to the whole of the Wimmera - Mallee regional community including individuals, government, community organisations and private companies;

· To undertake research and projects which relate to the provision of information;

· Free impartial and confidential information and referral in response to requests for assistance;

· Also provides a listening ear and will assist with filling in forms;

· All requests treated confidentially by trained volunteers;

· Tax help is available to assist low income earners complete their tax returns, by appointment, July – October.

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