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Valley View Business Services
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Messages On Hold Samples

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Q. Do we have to write our own scripts?
>A. No, just supply us the information from your brochures, yellow pages advert, online adverts, newspaper quote, etc. Our copywriters will produce a professional script for your approval before production.

Q. How often should we update our messages on hold?
>A. Messages should be updated to correspond with your marketing and promotion campaigns. Messages can be updated quickly and efficiently even at short notice. You can build up a bank of messages so that you will always present a fresh image to your customers.

Q. Does the message start from the beginning every time a caller is put on hold?
>A. No. It plays randomly therefore allowing the caller to hear different areas of the message every time they are asked to hold.

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Q. How long is the message?
>A. Our standard message is 4 minutes in length which will comfortably accommodate 4 to 6 different messages with music background.

Q. What ideas do you suggest for messages on hold?
>A. There are any number of ideas that you can use. Some of the more popular ones include introducing new products and services, current advertising campaigns, community service or employee awards, business hours and directions, company information and history. If you have a website cross sell, push people to it and they will be able to gather more information from the site.

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Q. How cost effective is messages on hold?
>A. We suggest you do a call analysis on your incoming calls for the week, simply log every call for the week and multiply by 52 weeks, then divide the total into the cost of a Message Centre. You will find that the cost per incoming call is only cents, it is the most cost effective method of advertising in today's marketplace. Are you selling to your most qualified prospect?

>Q. We are ready to buy. How do we get started ?

>A. We simply agree to delivery time, script information for your messages to begin the work. For your convenience we accept cheques as well as most major credit cards or you can take advantage of our weekly payment plan starting from $20.00 per week a most cost effective way of doing business, if you can find a cheaper way please let us know.

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